The KANSAS CITY Customizer

Yes! Every design is actual embroidery, not printed or ironed on. Each hat is designed by the (code)word team and embroidered to order in Nashville, TN.

For most styles, we recommend hand washing in cold water and air drying. Use a small amount of mild detergent and a soft brush for any spots or marks. Gently press out excess water, reshape the crown, and let it dry over something round to help it keep its shape.

Corduroy and Foam Trucker styles are spot clean only. And whatever you do, skip the dryer!

Our hats are one size fits most and come fully adjustable. Most styles feature a snapback closure, while the Dad Hat has a fabric strap with a brass buckle.

Depending on the style, hats adjust to approximately 22 to 24 inches, covering most adult head sizes. Check out our sizing guide for full measurements.

You can add up to 15 characters per line, including spaces.

Letters work on every layout. Numbers work on straight and arched layouts, but not upside down text.

We reserve the right to reject anything offensive, vulgar, copyrighted, or trademarked.

The preview is a close representation of your finished hat, but slight variations are possible. Your screen settings can affect how colors appear compared to the actual hat and embroidery thread.

Nope! One hat is all you need. Just customize it, order it, and we'll make it for you.

Ordering 6 or more of the same hat? Use code 20BULK at checkout for 20% off.

Absolutely. For larger team, company, event, or wholesale orders, start with our wholesale page or email wholesale@shopcodeword.com.

Yep! Digital gift cards are available in $60, $75, $100, and $125 amounts.

They're delivered digitally, so there's no physical card showing up in the mailbox.

Shipping is free on orders over $70.

Standard orders typically take 8 to 13 business days to leave our facility, while expedited orders take approximately 3 to 7 business days.

That is production time. Transit time is additional. You'll receive tracking by email as soon as your order ships.

Yep! Choose expedited shipping at checkout to reduce production time to approximately 3 to 7 business days, plus transit time.

Possibly, but you'll want to act fast!

Expedited orders: Changes can be made within 12 hours of placing your order.

Standard orders: Changes can be made within 36 hours.

After that, your hat may already be in production, and we cannot guarantee that changes can be made. Spotted a typo? Email contact@shopcodeword.com as soon as possible.

Yes. Returns are accepted within 30 days, as long as the hat is unworn and unwashed.

Exchanges are free. Store credit is issued for the full purchase amount. If you choose a refund to your original payment method, a 14% custom item fee is deducted because each hat is embroidered specifically for your order.

We'll make it right.

Email contact@shopcodeword.com with your order number and a photo of the issue, and we'll take care of a replacement or refund.

Please don't send anything back until you've heard from our team.

Every hat is designed by the (code)word team and embroidered to order in Nashville, Tennessee.

We believe your order should do a little good, too.

10% of profits go to local food banks through the Feeding America Network, helping provide meals to people in need in communities across the country.

So far, we've helped provide more than 100,000 meals.