CODEWORD Exchange and Return Policy

(as of 11/1/2023)

**Please note that from 11/15- 12/25, all policies will be extended by 30 days (60 days in total)

30-DAY FREE EXCHANGES ON ITEMS OF $15 OR MORE

If you’re worried about picking the right size, worry no more—all purchases can be exchanged FOR FREE within 30 days.

**APPLIES TO ITEMS WITH A PURCHASE PRICE OF $15 OR ABOVE**

Here’s how to exchange your item:

  1. Request a Return Merchandise Authorization (RMA) form from our customer service team within 30 days of your purchase date. CLICK HERE TO REQUEST A FORM
  2. The returned item must be unworn, unwashed, and in original condition.
  3. All tags originally included with your product must be still be attached with your return. This does not apply to all products.
  4. Codeword will provide a return label to you through the RMA system; please include a note with the new size or any changes you would like to make. If you have any issues please contact customer service.
  5. Your package must be postmarked with 30 days of when the order was placed. Codeword will send you the new size/product once we receive your merchandise. If you want to fully return an item please read below.

 

RETURN POLICY

 

If for any reason you are unsatisfied with your purchase from Codeword and prefer to return your item(s), you may request a refund within 30 days of your date of purchase. The item must be unwashed and unworn to qualify.

All returns of items costing $15 or less will be subject to a $5 return shipping fee and any original shipping fees will not be refunded.

To qualify for a refund, please follow the steps above under the exchange section.

Codeword, LLC shall bear the cost of return shipping to Codeword, LLC only if the product is shipped with the 30 days and only if the above required conditions are met. Codeword, LLC will offer the Consumer one of the following options upon receipt and verification of returned product:

  • A replacement item. Codeword, LLC shall bear the cost of shipping a replacement item to the Consumer.
  • A refund for the original purchase price plus applicable taxes (minus original shipping & handling costs, and a $5 return shipping fee). Refunds can only be credited to Visa, MasterCard, American Express, or PayPal and only in US dollars.

GUARANTEE TERMS & CONDITIONS:

Shipping and handling charges are not refundable unless Codeword LLC determines that: (1) the charges requested are legitimate and reasonable; and (2) if the product is no longer available and therefore ineligible for exchange

If you return your product to Codeword, LLC (a) without an RMA request or (b) without all items included in the original package or (c) without the Codeword, LLC RMA shipping label; Codeword, LLC retains the right to either refuse delivery of such return or refuse replacement or refund.

Refunds will be processed and paid within two (2) weeks of Codeword LLC receipt and verification of return product.

 

If you have any issues about exchanging or returning an item, please email contact@codewordhats.com. We’re happy to help!

    GUARANTEE TERMS & CONDITIONS:

    Shipping and handling charges are not refundable unless Codeword LLC determines that: (1) the charges requested are legitimate and reasonable; and (2) if the product is no longer available and therefore ineligible for exchange

    If you return your product to Codeword, LLC (a) without an RMA request or (b) without all items included in the original package or (c) without the Codeword, LLC RMA shipping label; Codeword, LLC retains the right to either refuse delivery of such return or refuse replacement or refund.

    Refunds will be processed and paid within two (2) weeks of Codeword LLC receipt and verification of return product.

     

    If you have any issues about exchanging or returning an item, please email contact@codewordhats.com. We’re happy to help!