All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
30-DAY SATISFACTION GUARANTEE
If you are unsatisfied with your purchase from Codeword LLC, for any reason, you have thirty (30) days from the date of purchase to request a refund. To qualify for a replacement or refund, all the following conditions must be met: A Return Merchandise Authorization (RMA) must be requested from our customer service team within thirty (30) days of your purchase date. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging. All tags originally included with your Product must be included with your return. The Product must be shipped with a Codeword LLC. 30-Day Satisfaction Guarantee RMA shipping label. Codeword LLC shall bear the cost of return shipping to Codeword LLC. only if the Product is shipped with the 30-Day Satisfaction Guarantee RMA shipping label and only if the above required conditions are met. Codeword LLC will offer the Consumer one of the following options upon receipt and verification of returned product: A replacement item. Codeword LLC shall bear the cost of shipping a replacement item to the Consumer. A refund for the original purchase price plus applicable taxes (minus original shipping & handling costs). Refunds can only be credited to Visa, MasterCard or American Express credit/debit cards and only in US dollars. GUARANTEE TERMS & CONDITIONS: Shipping and handling charges are not refundable unless Codeword LLC determines that: (1) the charges requested are legitimate and reasonable; and (2) the Product is defective in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Codeword LLC 1-Year Limited Warranty. If you return Product to Codeword LLC (a) without an RMA request or (b) without all items included in the original package or (c) without the Codeword LLC RMA shipping label; Codeword LLC retains the right to either refuse delivery of such return or refuse replacement or refund. Refunds will be processed and paid within two (2) weeks of Codeword LLC receipt and verification of return product.